Your digital certificate

When LCL Awards issues you with your digital certificate, it gives you quick, secure and convenient access to evidence of your achievement through your online learner portal.

From the portal, you can view your certificates, share them with employers or other organisations, and allow their authenticity to be verified online. You can also order a hard-copy certificate if needed.

Before your certificate is issued

You must provide your approved centre with your own personal email address when you register.

Your email address must:

• belong to you;
• not be a shared or centre email address; and
• not be used for another learner’s account.

Please make sure that the personal details and email address you give to your centre are accurate. You should tell your centre if any of this information changes.

Accessing your certificate

When your digital certificate is issued, you will receive an email explaining how to access your learner portal.

You must log in to the learner portal to view and manage your certificates. Keep your login details secure and do not allow anyone else to access your account.

If you have difficulty accessing the portal, contact your approved centre in the first instance.

If you require a hard-copy of your certificate this can be ordered via the Digital Certificate Platform.

Sharing your certificate

You can securely share your digital certificate with employers, prospective employers and other third parties directly through your learner portal.

Sharing your certificate through the portal allows the recipient to view the current certificate and confirm that it was issued by LCL Awards. We recommend sharing your digital certificate in this way rather than relying on a paper copy, as it gives the recipient access to live verification.

An employer or other third party can also ask you to share your certificate through the third-party sharing portal. You remain in control of whether you respond to the request and share your certificate.

Verifying your certificate

Every LCL Awards digital certificate can be verified online. This allows employers, customers and other third parties to confirm that your certificate:

• was issued by LCL Awards;
• relates to you;
• contains the qualification and achievement details held by LCL Awards; and
• remains valid and has not been altered.

The person checking your certificate does not need access to your learner portal. They can use the verification link you share or scan the QR code on the certificate to view the verified information.

Always verify any paper-based certificate with a QR code online by scanning the QR code printed on it. A paper certificate should not be accepted as evidence of achievement without this online check, which confirms that it is authentic and that its details match the current information held by LCL Awards.

Secure and reliable certification

Digital certification reduces the risk of certificates being lost, damaged, altered or fraudulently reproduced. It also provides a faster and more environmentally responsible way to receive, manage and share evidence of your achievements.

If you believe that any information shown on your certificate is incorrect, contact your approved centre in the first instance.