LCL Awards Covid-19 Update

 Updated 18^th February 2022

By following UK Government requirements and guidance in controlling the spread of Covid along with the success of the vaccination programme LCL Awards and all of its network of approved centres are now operating to the new normal with a minimum of disruption to learners and candidates.

What this new normal looks like in each centre may differ depending on the types of qualifications and courses being delivered along with the size and type of building and facilities where training and assessments are carried out.  This could mean any or all of the following control measures may remain in place while Covid remains a threat;

• Requiring social distancing
• Requiring or recommending the use of face coverings
• Taking visitors temperature
• Taking a coronavirus test
• Making available hot water and or sanitizing gel in and around the centre
• Ensuring prominent signage is posted around the centre   
• Reduced numbers of candidates and learners allowed in the centre at any one time
• Implementing enhanced cleaning and disinfecting of classrooms, equipment and workshops
• Staggering start and finish times for different courses
• Other measures as appropriate

All of the control measures that remain in place at centres are there to protect both staff and visitors to the centre, candidates and learners should contact their local LCL Awards centre directly to discuss any concerns or specific control measures that may be in place.

LCL Awards and centres will continue to be vigilant and comply with any UK Government requirements and guidance should the current situation change.

Note: you can undertake your ACS and or OFTEC assessments up to 6 months in advance without losing any unexpired certification duration.

Current Frequently Asked Questions (FAQ) relating to COVID -19

Question

I am registered on an LCL Awards Managed learning Programme (MLP) and my mentor is no longer able to provide me any onsite work experience due to the pandemic, what can I do to complete my training?

Answer

The experience requirements of the MLP must be met for LCL Awards to be able to award your training certificate. In the first instance you should endeavor to seek alternative arrangements with another Gas Safe Registered engineer, where you still encounter difficulties you will need to discuss the matter with your training centre who may be able to help.

Question

I am booked to take my training and assessment but have been told that I must self-isolate, what should I do?

Answer

You must comply with any notice to self-isolate, please contact your centre without delay and rearrange your training and assessment date(s).

Question

I am currently undertaking an LCL Awards regulated qualification and have read that you may calculate my results or make changes to my qualification, is this correct?

Answer

Due to the manner in which our qualifications are structured and delivered we have not had to implement any variations to the delivery, marking or awarding or our qualifications.

Question

I am currently registered on a qualification that requires an assessor to observe me in the workplace, my employer is not prepared to allow non-essential personnel on site, will I be able to complete my qualification?

Answer

Yes, where required observed workplace assessments can take place remotely by using a mobile device and a video/audio conference app e.g. Zoom, MS Teams etc. Please discuss this option with your centre.

Question

I am unhappy with the service I have received when undertaking my training and qualification, what should I do?

Answer

In the first instance please refer to the information and guidance published on the complaints and appeals section of our website. There you will find the steps you need to take and an overview of how we will deal with your complaint. Further information is contained in the LCL Awards Handbook for Learners and Centres which may be downloaded from that webpage. 

Question

I have been advised that I have failed my qualification and want to appeal that decision, how do I do this?

Answer

In the first instance please refer to the information and guidance published on the complaints and appeals section of our website. There you will find a link to the LCL Awards Handbook for Learners and Centres which may be downloaded from that webpage which provides information on how to make an appeal